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Changing Mental Health Gatekeeping: Effects on Performance Indicators

Posted on December 15, 2008 14:35

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Topics: Children & Adolescents | Employer-Sponsored Coverage | Individual Coverage | Managed Care | Mental Health

This study compared in-person evaluations to call-center-based evaluations for mental health gatekeeping at a health maintenance organization.  The study revealed no significant impact on most performance indicators and actually increased family treatment for children under the call center model.   

Merrick, E. L., Hodgkin, D., Horgan, C. M., Garnick, D. W., & McLaughlin, T. J. (2008). Changing mental health gatekeeping: effects on performance indicators. Journal of Behavioral Health Services and Research, 35(1): 3-19. DOI: 10.1007/s11414-007-9077-z. http://www.springerlink.com/content/h5uw7152k2112045/exit disclaimer small icon

Authors: Elizabeth Levy Merrick, Dominic Hodgkin, Constance M. Horgan, Deborah W. Garnick, Thomas J. McLaughlin


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