This technical assistance brief from the Center for Health Care Stategies discusses the role that stakeholder engagement plays in the integration of care for dual eligibles. It also provides guidance on how to manage the stakeholder engagement process through the integration.

From the executive summary:

For states looking to integrate care for duals, a robust stakeholder engagement process will provide invaluable feedback for shaping programs to best meet consumer needs. To help guide states in effectively engaging consumer stakeholders, this technical assistance brief outlines: 1.Potential questions that should be addressed during the stakeholder engagement process; 2. Benefits to integrated care approaches from the beneficiary perspective; 3. and Advice from a national consumer advocacy expert on consumer engagement.

In sum, while involving consumers effectively will take extra effort and time in the short-term, doing so early on in the design planning process will result in more effective and more responsive program models in the long-run.

Full Brief: Engaging Consumer Stakeholders to Improve Systems of Care for Dual Eligibles (PDF | 80K)

Center for Health Care Strategies. (2010). Engaging consumer stakeholders to improve systems of care for dual eligibles. Gore, S. and Lind, A.