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The Substance Abuse & Mental Health Services Administration


 
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Information for SAMHSA Employees

CURRENT USERS!

If you have used the system before please connect to the Citrix server by clicking the image below. If you are prompted for a password in the username field you must use ITSC\username and then the password used to log onto your computer at work (i.e. not your email password)

Enter Citrix now

FIRST TIME USERS!

The first time you use Citrix on any computer, client software must be installed. Instructions for installing the software (a browser plugin) are available below.

Important: Please Read Before Proceeding

After following the installation instructions most employees can use the Citrix remote access solution using their existing ITSC domain username and password to authenticate. This is the same account used to log into your computer at work. There is no additional account needed.

If you intend to use Citrix it is best to completely log off of your work computer (rather than just locking it).

After the client installation, if you are unable to authenticate at the Citrix/Novell login screen you should contact the ITSC help desk to confirm that your account settings are correct and your account is not locked.

Citrix Client Installation Instructions

What to expect from Citrix:

Citrix is a remote access solution supported by ITSC for SAMHSA staff to allow access to domain and network resources when offsite. Citrix provides a "virtual desktop environment" where you have access to content restricted to the outside world.

These resources include:

  • SAMHSA Intranet, SAMHSA & HHS web applications, and SharePoint sites
  • Your network drives (e.g. F, M) and applications including the MS Office 2003 Suite.
  • In addition, you can have access to a fully functional instance of Outlook 2003. Note: Outlook 2003 must be initially configured and is not setup by default.

If you would like to learn more about common Citrix questions for SAMHSA please visit the FAQ page.

System Requirements:

Operating System:

  • Windows XP
  • Windows Vista

Account Rights to install the necessary plug-in:

  • Administrator

Account Rights for Regular Use:

  • Power User or,
  • Administrator

Web Browser Requirements:

Internet Explorer 4.x or higher

Click Here to Enter Citrix

Installation Instructions

Additional Help

Last Update: 11/5/2009