| |
Transformation, a complex, revolutionary, and continuous process, demands fundamental changes in the organizational structures and systems through which products are developed and services are delivered. In this process, laws often must be modified; norms and values, reassessed; and systems of service delivery and finance, changed. In addition, those involved in carrying out the changes as well as those who will benefit from it must be reeducated to acquire and apply new knowledge needed for the transformation. Guided by visionary leadership, transformative change can gather momentum until it reaches “a tipping point” where it will spread like an epidemic throughout the many intertwined systems and dramatically alter how organizations and systems operate (Gladwell, 2000). |
| |
Fundamental system change is occurring throughout the public and private sectors. Industries and businesses, with clear financial incentives to improve profits and stay abreast of new consumer demand, led the transformation charge by rethinking outmoded ways of generating products and serving customers. Their efforts focus on increasing market share by such methods as improving efficiency in processes, employing the latest computer technologies, and listening to what customers really are asking for. Federal and State Governments have begun similar efforts to transform their operations and the quality of services delivered. Major system changes in health service delivery are underway, and mental health service system transformation is a top national priority. Through these type of efforts, all Americans benefit and enjoy more rapid access to information, lower costs for many products and services, and an enhanced focus on needs of the customer. |
Matrix: Mental Health System Transformation