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Transforming Staff–Client Relationships

Mark Ragins


One of the first requests for training the Village got was, surprisingly enough, from Napa State Hospital. Karen Strand, a nurse and team leader, Gail Green, a member and consumer advocate, and I traveled across the state to conduct a day long training for their “traditional” staff. Karen and I, as traditionally trained professional staff were expected to be able to connect with them. Note that our goals at the time were to help them to be comprehensive integrated, and client centered. Recovery had yet to become a prevalent model at that point


Ragins, Mark. 1994. Transforming Staff–Client Relationships. Retrieved from,

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Contributed on 10/17/2013

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