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Crisis Systems Response Training and Technical Assistance


The Crisis Systems Response Training and Technical Assistance Center (CSR-TTAC) provides support to states, territories, tribal organizations, and community partners across the 988 Suicide & Crisis Lifeline network and behavioral health crisis continuum of care. The goal of the CSR-TTAC is to support a crisis care system that is integrated, sustainable, equitable, and aligned around evidence-based and evidenced-informed practices.

The CSR-TTAC will be:

  • Assisting in the integration of the 988 Lifeline with 911 and mobile crisis response services;
  • Working to increase access to mental health and substance use crisis services for people and families in need, particularly priority populations and those who have been traditionally underserved by the health care system;
  • Convening experts and leaders in mental health and substance use crisis systems and services to identify emerging best and promising practices; and
  • Developing and disseminating materials for policymakers, agency leadership, the crisis workforce, and people and families in need to help improve crisis systems and services nationwide.


Time: 1 – 3 p.m ET

The second session in this series is intended to assist organizations in working with existing 988 and 911 coordination teams or to build new partnerships within their States. The goal of this webinar is to discuss and explore the various key partnerships that come together to play pivotal roles, within jurisdictions, to deliver coordinated comprehensive crisis care.


Time: 2:30 - 3:30 p.m. ET

This webinar will preview findings of the 988 Formative Research. These findings can help form the basis of future culturally sensitive, responsive, effective, and successful 988 communications: First, to make more people aware of 988 across the country, and then to instill trust and confidence in the service so people will contact 988 when struggling with mental health, or in a moment of crisis, or in need of support. The webinar will also preview resources developed by the project that can support behavioral health agencies and service providers’ communication efforts to increase awareness and use of 988 in their communities.

This webinar is a first in a series to create a defined space where the discussions happening around the country on how to bring 988 and 911 systems together can be housed, addressing the most common concerns and questions that colleagues in this field are regularly asking independent of each other.

Watch the webinar (53 minutes, 43 seconds)

Watch the webinar with ASL interpretation (53 minutes, 44 seconds)


TTAC Points of Contact: Tiffany Lombardo and Adalicia Carrillo — Co-Project Directors
TTAC Phone: 844-464-8338 (toll free)
TTAC Email:
SAMHSA Point of Contact:

Last Updated

Last Updated: 09/11/2023

Last Updated