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Creating Safe Scenes Training


This free, 1.5-hour, online training helps first responders assist individuals with mental illness or substance use disorder who are in crisis using safe, positive approaches.

The course is accredited by the Commission on Accreditation for Pre-Hospital Continuing Education (CAPCE).

This course is free, online, and self-paced. Course participants will receive a certificate upon completion.

This course includes firsthand video accounts from responders and mental health consumers.

This course is designed to help first responders do the following:

  • Understand how individuals come to experience a behavioral health crisis.
  • Understand how best to make a safe connection with an individual experiencing a crisis.
  • Learn about de-escalation strategies for working with people in crisis.
  • Learn strategies for developing community networks and referral resources.
  • Understand how to improve the safety of both the responder and the individual in crisis.

Guests can take the course and receive a certificate of completion without registering. Participants without a current National Registry of Emergency Medical Technicians (NREMT) or other professional license number are encouraged to pursue this option.

Guests must complete the training course in one session. The course cannot be restarted.

Take the Course.

To receive CEUs from CAPCE, contact the SAMHSA Disaster Technical Assistance Center (DTAC) at or 800–308–3515 for an account prior to completing this course.

You will need to provide all of the following information to be registered:

  • Full name
  • Address
  • Email address
  • NREMT or professional license information, including all of the following:
    • Number
    • Expiration date
    • State in which your license is valid

You will receive a confirmation email with your login information and a link to the course once you are registered. Course participants must complete the final exam to obtain CEUs.

If you would like to embed this course into your agency’s LMS, we can provide you with the course materials. This option would allow your team to have direct access to the course and your team’s course completions. SAMHSA DTAC can assist you with submitting course completers to CAPCE for CEUs if desired.

If you are interested in embedding the course into your agency’s LMS, please contact SAMHSA DTAC at or 800–308–3515 to receive the course Sharable Content Object Reference Model (SCORM) package.

Creating Safe Scenes is accredited by CAPCE for 1.5 credit hours.

Course Reviewer

Kendall K. Hall (M.D., St. Louis University School of Medicine, and M.S., Healthcare Quality and Patient Safety, Northwestern University) is a Principal Associate, Health and Environment at Abt Associates, where she manages national projects in patient safety and healthcare quality improvement. She previously served as a Managing Director at IMPAQ International, where she led the work of IMPAQ’s Quality Improvement and Patient Safety content area and served as Project Director and Senior Advisor on related projects. She served as Project Director for the National Content Developer for the Centers for Medicare and Medicaid Services (CMS) Partnership for Patients initiative, which aimed to reduce all-cause patient harm and reduce readmissions for hospitalized patients. She also served as a Senior Technical Advisor on two programs: CMS’s Strategic Innovation Engine and the Agency for Healthcare Research and Quality (AHRQ) TeamSTEPPS (Team Strategies & Tools to Enhance Performance & Patient Safety). Dr. Hall also served as a Medical Officer in the AHRQ Center for Quality Improvement and Patient Safety. Dr. Hall is board certified in emergency medicine.

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Explore More Online SAMHSA DTAC Trainings

For additional trainings, including those specifically designed for first responders, visit the Online SAMHSA DTAC Trainings web page.

Last Updated

Last Updated: 02/28/2024

Last Updated