Main page content

Short Title Lifeline/DDH
Due Date
Center CMHS
FAQ's / Webinars
NOFO Number SM-15-007 Initial

Title Lifeline/DDH
Amount $6,211,000
Award FY 2015
Award Number SM062415-01
Project Period 2015/09/30 - 2018/09/29
City NEW YORK
State NY
NOFO SM-15-007
Short Title: Lifeline/DDH
Project Description Link2Health Solutions (L2HS), in partnership with the National Association of State Mental Health Program Directors (NASMHPD), the National Council for Behavioral Health (NCBH), Living Works (LW), the National Association of Crisis Organization Directors (NASCOD) and CONTACT USA (CUSA), will manage the National Suicide Prevention Lifeline (Lifeline) and the Disaster Distress Helpline (DDH), to further enhance and strengthen the Lifeline and DDH's capacity to effectively reach and serve the total potential number of persons at risk for suicide and/or disaster-related distress who might seek telephonic, chat or text-based (SMS) help within the U.S. L2HS will work with West, Inc.-the nation's top telephony systems vendor for connecting 911 calls--to maintain a system of toll-free suicide prevention lines that efficiently links callers to the nearest networked center for local assistance. L2HS will continue to facilitate 24/7 provision of chat (Lifeline) and SMS (DDH) technology platforms through SiteMax and iCarol (chat) and Mosio (SMS) systems. L2HS will continue to regularly provide data to SAMHSA and the network demonstrating connectivity and other user trend reports to monitor service activity and quality. Towards the goal of building network communications, capacity and cohesion, L2HS and its partners will utilize a variety of remote (e.g., web-based newsletters, online Network Resource Center, telephonic and email outreach and education) and direct (conferences, workshops) communications approaches that have proven effective in attracting valuable centers from underserved areas of the country and building a "community of practice" for crisis centers.... View More