Case Management

Learn how case management assists and supports individuals and families experiencing homelessness who seek treatment and recovery support services.

Case management is one of the primary services offered to individuals and families experiencing homelessness. The National Association of State Mental Health Program Directors (NASMHPD) defines case management as “a range of services provided to assist and support individuals in developing their skills to gain access to needed medical, behavioral health, housing, employment, social, educational, and other services essential to meeting basic human services.” This also includes providing “linkages and training for the patient served in the use of basic community resources, and monitoring of overall service delivery.”

Case managers work with people and families experiencing homelessness and those who are at risk of homelessness. Case managers identify households of greatest risk and determine the type of support needed to prevent homelessness. They also help clients develop independent living skills, provide support with treatment, and serve as the point of contact between clients and people in their social and professional support systems. To be successful, case managers need the right skills and adequate community knowledge.

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Last Updated: 04/22/2016