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This section of the website of the Office of the Assistant Secretary for Preparedness and Response features a collection of resources related to information sharing during disaster response. These resources cover guidance and lessons learned from communication about past public health emergencies, and they include tools to support emergency communication planning.
View ResourceThis section of the website of the Office of the Assistant Secretary for Preparedness and Response describes and provides links to resources related to risk communication. These resources provide information about effective communication as part of disaster and emergency management and response.
View ResourceThis web page describes practices jurisdictions can implement to ensure that they reach whole communities affected by disasters, including individuals with limited English proficiency, individuals who are deaf or hard of hearing, individuals who are blind, and individuals in racial and ethnic minority groups. The page also links to several federal websites that can be reviewed to understand federal standards and guidance.
View ResourceThis web page describes types of print materials (e.g., flyers, tip sheets) and how they can be used by disaster behavioral health programs to reach and inform disaster-affected communities.
View ResourceThis report presents an overview of four main themes that emerged from the National Children’s Health and Climate Leadership Forum, held as a virtual event in October 2020. It includes key points and action items highlighted by event speakers as necessary steps to support youth mental health and resilience in response to climate change impacts.
View ResourceThis web page shares examples of messaging that disaster behavioral health programs can use during a disaster, including blogs, public service announcements, program websites, and social media. In addition to tips for writing messages for different methods of communication, the page also has links to examples.
View ResourceThis collection provides resources related to using social media effectively as part of overall emergency management. Disaster behavioral health professionals and emergency managers can use these resources to assist them in communicating with the public via social media and making social media part of disaster preparedness, response, and recovery.
View ResourceThis resource was developed to provide guidance to local and national governments on how to effectively communicate with communities in the recovery phase after a disaster or other crisis. It explains principles for effective communication and provides templates to help governments develop communications plans.
View ResourceThis guide for public officials presents the basic components of effective communication during a crisis. Topics covered include guidance for communicating complex, scientific, or technical information; working with mainstream and social media; and presenting information to the public.
View ResourceMandated by the Homeland Security Act of 2002, the National Emergency Communications Plan was developed to help the nation improve how it communicates during disasters and other emergencies. It establishes goals and objectives with success indicators for the United States and recommends that these objectives be incorporated into federal, state, tribal, territorial, and local plans.
View ResourceThis manual describes the Centers for Disease Control and Prevention's Crisis and Emergency Risk Communication (CERC) program, an evidence-based framework incorporating best practices for those who are responsible for communications during a disaster or other emergency. The manual introduces CERC; describes the psychological effects of crises; and offers guidance in developing, implementing, and evaluating crisis communication plans.
View ResourceThis web page describes the importance of risk communication in disaster and emergency situations. It also links to several resources that emergency managers and disaster planners can use to prepare for effective communication during disasters and other public health emergencies.
View ResourceIn this toolkit, the National Association of County and City Health Officials (NACCHO) provides guidance for public information officers (PIOs) and others involved in public health communications on behalf of local health departments in using social media as part of their work. The toolkit can be downloaded free of charge, but creation of a free NACCHO Toolbox account is required.
View ResourceThis guide was developed for policymakers and others responsible for handling communication about a public health emergency, as well as professionals involved in development of risk communication plans. It includes recommendations on integrating emergency risk communication into health and emergency response systems and building trust with emergency-affected populations. The guide is also available in several languages other than English.
View ResourceDeveloped for health professionals and community leaders, this guide provides a comprehensive background about climate change and its impacts on individual and community well-being. It includes research-based strategies for addressing and supporting public mental health on individual and community levels.
View ResourceCreated by physicians for the public, this report explores climate change to bring attention to the risks and possible consequences it may have for public health. It analyzes the many challenges climate change poses and provides recommendations for protecting the community and reducing the possible effects of climate change.
View ResourceThis resource serves as a guide for incorporating language access considerations into disaster management plans. Page 8 of the guide lists resources that explain the translation process and can help readers obtain high-quality translations.
View ResourceThis section of the website of the Office of the Assistant Secretary for Preparedness and Response provides a collection of resources covering disaster communication systems. These resources can be used by professionals to develop messaging and emergency communication plans and strategies.
View ResourceIn this fact sheet for school psychologists and other school personnel, the National Association of School Psychologists defines social media and describes its use, identifies risks and potential benefits of social media, and notes the need for schools and school districts to develop or understand social media policies and build capacity to work with social media. Links to related resources are provided.
View ResourceDesigned for health professionals, this guide provides research-based communication strategies for fostering discussions concerning climate change and health. After providing background information, it offers possible key talking points, phrases, and messages for successful communication and information dissemination.
View ResourceThis report describes the use of social media in emergency preparedness, response, and recovery by governments across the United States and around the world. The report features nine case studies from previous emergencies around the world and highlights ways in which social media can be used to gather information from communities about emergencies, engage communities, and help them better prepare for emergencies.
View ResourceThis worksheet was prepared to help public health professionals and others to plan responses to common questions from the media and the public during a disaster or other crisis. It also includes a few tips at the start of the worksheet to help keep answers focused and clear.
View ResourceIn this 2-hour course, public health professionals will learn about common individual and group reactions to disasters, principles of crisis communications, and ways in which communications can support the mental health of the public after a disaster. The course also covers disaster mental health myths likely to appear in media coverage of the disaster and its aftermath.
View ResourceThis resource includes a bulleted summary of principles and techniques for effective media communication in a disaster or other emergency. Tips are provided on topics such as accepting the media as a legitimate partner, planning for media interactions, and speaking clearly and with compassion.
View ResourceIn collaboration with the Center for Risk Communication and the Drexel University Center for Public Health Readiness and Communication, the Pennsylvania Department of Health produced a series of videos on risk and crisis communication. The videos are accompanied by materials including checklists, templates, and tip sheets that can help in risk and crisis communication planning and implementation.
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