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Crisis Counseling Skills

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This brief (7-minute) training video teaches crisis counselors skills such as active listening to utilize during encounters with survivors. It also includes role-play scenarios to demonstrate ways to work with angry survivors. Although the video was designed for Crisis Counseling Assistance and Training Program staff, it may be useful to anyone providing crisis counseling after a disaster.
Authoring Agency
Substance Abuse and Mental Health Services Administration (SAMHSA)